Refund Policy

Effective Date: Saturday, 28 September 2024

Thank you for using WALink! We strive to ensure that our users have a great experience with our services. However, we understand that there may be instances where you might need a refund. Please read our Refund Policy carefully to understand the terms and conditions governing refunds.

1. General Refund Policy

Our goal is to ensure customer satisfaction. If you are not satisfied with your purchase or subscription for any reason, you may be eligible for a refund based on the terms outlined below:

1.1 Refund Eligibility

You may be eligible for a refund if:

  • You have experienced technical issues that prevent you from using the service, and our support team has been unable to resolve the issue within a reasonable time.
  • You were charged incorrectly or multiple times for the same service.
  • You requested a cancellation of a subscription within 7 days of purchase and have not significantly used the service during that period.

1.2 Non-Refundable Items

Refunds will not be provided for:

  • Change of mind or if you no longer need the service.
  • Partial usage of a service or feature during the subscription period.
  • Promotional or discounted offers, including trial periods, are non-refundable.
  • Any unused portion of the subscription plan after cancellation will not be refunded.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team at support@walink.in with the subject line: Refund Request - [Your Name].
  2. Provide the following details:
    • Your registered email address.
    • The date of purchase.
    • The reason for your refund request, along with any relevant details or screenshots if applicable.

Our team will review your request and respond within 5-7 business days. If your refund is approved, the amount will be credited back to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

3. Subscription Cancellations

  • You can cancel your subscription at any time through the WALink app or website. Cancellations will take effect at the end of the current billing cycle, and you will retain access to premium features until then.
  • Upon cancellation, no further charges will be applied, but no refunds will be issued for the remaining days of the subscription unless eligible under our refund policy.

4. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed about our refund practices.

5. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: support@walink.in
Address: IND Tech Mark, Shishwachak, Punpun, Patna (804453)

By using our Service, you acknowledge that you have read and agree to this Refund Policy.